Refund Policy

There are different procedures for making changes, returns and withdrawals. Next, we will describe the characteristics of each of them, as well as their costs and conditions.

  1. Change: the substitution of a product for another from the store is considered an exchange.
  2. Return: in case of tare or defect.
  3. Withdrawal: by decision of the client.

All products that are to be exchanged or returned must be properly packaged, if possible, in their original packaging.

1. Exchange and Return Conditions: If the order has arrived and you have doubts about the chosen size or for any reason you decide to change or return the product, contact us by email ( tienda @ ).

You can exchange or return any product as long as it has not been used. After calling us, we will contact the transport agency so that they can pick up the product (you can deliver the product, if applicable, in the same box where you received it). In the case of a change, the carrier that delivers the chosen new product will be the one who will collect the product to be returned.

The money for the exchange or return (or the difference in amount in the event of an exchange for another product of lesser value) will be made through the same payment method that you used to make the purchase or through a discount voucher (no date of expiration).

2. Withdrawal Conditions:

2.1.- Right of withdrawal: If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of fourteen (14) calendar days without the need for justification.

The withdrawal period will expire fourteen (14) calendar days from the delivery of the purchased product, from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in case of that the goods that make up your order be delivered separately, fourteen (14) calendar days after the day that you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.

To exercise the right of withdrawal, you must expressly notify ISOGONA in writing, either by mail to the address, (43800) Valls - Tarragona, calle Basters nº 4, or by writing to the email “ ”, stating your unequivocal decision to withdraw from the contract.

To withdraw, you may use the withdrawal form model that appears as an Annex at the end of these Conditions, although its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period has elapsed.

2.2. Consequences of withdrawal: Once the withdrawal has been formalized and the item has been returned properly packaged, if possible in its original packaging, the price will be returned as soon as possible, and in any case, within the following fourteen (14) calendar days.

We will proceed to make said refund using the same means of payment used by you for the initial transaction, unless you indicate otherwise, for which you must expressly detail in your withdrawal the new means of payment through which you wish us to make the refund. . You will not incur any costs as a result of the reimbursement.

Notwithstanding the foregoing, we may withhold reimbursement until we have received the goods, or until you have provided proof of return of the goods, whichever condition is met first.