Refund Policy

 

There are different procedures for making returns and cancellations. Below we will describe the characteristics of each, as well as their costs and conditions.

1. Return: in case of defect or flaw.
2. Cancellation: at the customer's discretion.

All products to be exchanged or returned must be properly packaged, preferably in their original packaging.

1. Return Conditions: If after receiving your order you have doubts about the size chosen or for any reason you decide to return the product, contact us via email (tienda@cocinaconbra.com).

You can return any product within a period of 30 days, provided it has not been used and remains in its original packaging or in packaging of equivalent characteristics that ensures adequate protection of the item during transport.  The returned product must be delivered to the transport company protected inside a box (it can be BRA's transport box or another, but the product cannot be delivered directly to the carrier).

For returns in Spain, we will contact the transport agency to pick up the product at no cost to the customer.
For returns outside Spain, we must receive the product at this address: Cocina con Bra, Josep Comas i Solà 19A, 08243 Manresa (Spain). We can also arrange collection at the customer's expense.

The refund amount will be made using the same payment method you used to make the purchase or via a discount voucher (no expiration date).

Can I exchange any of the received products for another? If you wish to make an exchange, it will be processed as a return and the product amount will be refunded once it is received and checked in our warehouse. The new product can be purchased at any time by placing a new order.

2. Cancellation Conditions:

2.1.- Right of Cancellation

In accordance with European consumer protection law, you have the right to cancel this contract within 14 calendar days without needing to provide a reason.

The cancellation period will expire after 14 calendar days from the day you or a third party you have designated, other than the carrier, takes physical possession of the goods.

2.1.1-How to exercise the right of cancellation

To exercise the right of cancellation, you must notify us of your decision via email, or access the return link: https://cocinaconbra.com/devoluciones.

To meet the cancellation period, it is sufficient that the communication regarding your exercise of this right is sent before the deadline expires.

2.2.1.-Refund

In the event of cancellation by you, we will refund all payments received, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive standard delivery we offer), without undue delay and in any case no later than 14 calendar days from the date we are notified of your decision to cancel this contract.

We will process said refund using the same payment method you used for the initial transaction, unless you have expressly instructed otherwise.

2.2.2.- Return of the Product

We will send you a pre-paid return label. Collection or return of the item will have no extra cost.

You must return or deliver the goods directly to us without undue delay and in any case no later than 14 calendar days from the date you notify us of your decision to cancel this contract.

You have the right to examine and check the item in the same way you would in a physical store. This includes opening the packaging and testing the product (without using it) to verify its nature, characteristics, and functionality.

However, you will be responsible for the decrease in value of the goods resulting from handling other than that necessary to establish the nature, characteristics, and functionality of the goods.

Examples of acceptable use (no depreciation)

• Opening the packaging to examine the item.
• Placing the product on an induction hob just to check if it heats correctly.
• Turning on and checking the basic functionality of an appliance.
• Checking the dimensions or color of the item.

Examples of use that may cause depreciation

• Using a product for cooking, or in contact with food.
• Using an appliance continuously for several days.
• Damaging, scratching, or deteriorating the product beyond reasonable examination.
• Removing labels or warranty seals unnecessarily.

The right of cancellation shall not apply to the following contracts, pursuant to Art. 16 of Directive 2011/83/EU:

•        Goods made according to the consumer's specifications or clearly personalized.

•        Sealed goods that are not suitable for return due to health or hygiene protection reasons and have been unsealed after delivery.

•        Goods that can deteriorate or expire quickly.

•        Goods that, after delivery and considering their nature, have become inseparably mixed with other goods.

•        Step 1. Notify us of your decision to cancel within 14 days of receiving the order. Either via email, or using the available actions on our website to return an order.

•        Step 2. We will send you confirmation of receipt and a return label.

•        Step 3. Pack the item securely and drop it off at the indicated collection point within 14 days.

•        Step 4. Once we receive the item or proof of shipment, we will process the full refund within a maximum of 14 days.

(If you wish to cancel your purchase via email, you can fill out and send this form)

Attention: Isogona, S.L.
NIF: B60184843

Email: tienda@cocinaconbra.com

I hereby notify you that I am cancelling my sales contract for the following good:

— Good: _______________________________________________

— Order number: ___________________________________

— Received on: ________________________________________

— Consumer name: ______________________________

— Consumer address: ____________________________

Signature (only if this form is submitted in paper): ___________________

 

Date: ________________________________________________