There are different procedures for returns and withdrawals. Below, we will describe the characteristics of each, as well as their costs and conditions.
All products to be exchanged or returned must be properly packaged, preferably in their original packaging.
1. Conditions for Exchange and Return: If, upon receiving your order, you have doubts about the chosen size or decide to return the product for any reason, please contact us via email (firstname.lastname@example.org).
You can return any product within a period of 30 days, provided it has not been used and is in its original packaging. The returned product must be delivered to the transportation company in a protected box (it can be BRA's transport box or another, but the product cannot be handed directly to the carrier).
For returns in Spain, we will get in touch with the transportation agency to pick up the product at no cost to the customer. For returns outside Spain, we must receive the product at the following address: Cocina con Bra, Josep Comas i Solà 19A, 08243 Manresa (Spain). We can also arrange for the collection at the customer's expense.
The refund will be made using the same payment method you used for the purchase or through a discount voucher (with no expiration date).
Can I exchange any of the received products for another? In the case of wanting to make an exchange, it will be processed as a return, and the amount of the product will be refunded once it is received and verified in our warehouse. The new product can be purchased at any time by placing a new order.
2. Conditions for Withdrawal:
2.1.- Right of Withdrawal:
If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of fourteen (14) natural days without the need for justification.
The withdrawal period will expire after fourteen (14) natural days from the day you or a third party indicated by you, other than the carrier, acquired physical possession of the goods, or in the case of goods that make up your order being delivered separately, fourteen (14) natural days from the day you or a third party indicated by you, other than the carrier, acquired physical possession of the last of those goods.
To exercise the right of withdrawal, you must notify it expressly in writing to ISOGONA, either by postal mail to the address (43800) Valls - Tarragona, Basters Street No. 4, or by writing to the email address "email@example.com," expressing your unequivocal decision to withdraw from the contract.
You can use the withdrawal form model attached at the end of these conditions to exercise your right of withdrawal, although its use is not obligatory. To meet the withdrawal deadline, it is sufficient that the communication regarding the exercise of this right is sent before the corresponding period has expired.
2.2. Consequences of Withdrawal: Once the withdrawal is formalized, and the item is returned adequately packaged, preferably in its original packaging, the refund will be processed as soon as possible, and in any case, within fourteen (14) natural days.
We will proceed to make the refund using the same payment method you used for the initial transaction, unless you specify otherwise. You must detail explicitly in your withdrawal the new payment method through which you wish us to carry out the refund. You will not incur any costs as a result of the refund.
However, we may withhold the refund until we have received the goods or until you have provided proof of the return, depending on which condition is met first.