Contract conditions

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Contract Terms for purchases on www.cocinaconbra.com

These General Terms and Conditions of Purchase govern the use of the website www.cocinaconbra.com (hereinafter “The Website”) that sells and advertises products under the “BRA” brand name, a registered national trademark no. 1.206.463 and international trademark no. 537.291, currently in force and owned by the company ISOGONA, S.L. (hereinafter “ISOGONA”), with its registered office at (43800) Valls - Tarragona, Calle Basters no. 4, holding tax identification number C.I.F. B60184843.

Use of this website or placing an order through it constitutes full acceptance of the “General Terms of Contracting” outlined herein. ISOGONA reserves the right to unilaterally modify these terms at any time, and the applicable terms in effect at any given moment will be those published on the website.

By using this website and/or placing orders through it, you agree to:  

• Only use this website to make legally valid inquiries and/or place orders.
• Do not place any false or fraudulent orders. If an order of this nature could reasonably be deemed to have been submitted, we are authorized to cancel it and notify the relevant authorities.
• Provide us with your truthful and accurate email address, mailing address, and other contact information. You also expressly consent that we may use this information to contact you if necessary (See the Privacy Policy section). If you do not provide us with all the information we need, we will not be able to process your order. 
• By placing an order through this website, you confirm that you are 18 years of age or older and have the legal capacity to enter into contracts, specifically for the purchases available through this website.

The items offered through this website are only available for delivery to Peninsular Spain, the Balearic Islands,   Germany, Austria,   Belgium, Bulgaria, the Czech Republic, Croatia, Denmark, Estonia,   Slovakia, Slovenia, Finland,   France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, and Sweden.

For security reasons, purchases exceeding 3.000€ or containing more than 50 items per order are not permitted.

To place an order, you must follow the online purchase process and click "Buy now" to complete your order. After that, you will receive an email confirming receipt of your order (the "Order Confirmation"). We will also notify you via email that your product is being shipped (the "Shipping Confirmation"). 

The prices applicable to products are those displayed on the website at the time your order is placed. Prices are listed in detail for each item and include VAT (Value Added Tax). Shipping costs are broken down and clearly disclosed to the customer when the order is submitted.

Accepted payment methods: Purchases can be paid for by credit card, debit card, or via Paypal. In all cases, you select your payment method during the checkout process on the corresponding screen, with no additional cost.

The customer must notify ISOGONA, where applicable, of any unauthorized or fraudulent charges on the card used for purchases, via email or phone, as soon as possible so that the appropriate procedures can be carried out. Payment method providers or issuers may implement anti-fraud measures that result in the rejection of certain types of transactions. ISOGONA is not responsible for the application of these types of security policies.

All orders to mainland Spain and mainland Portugal are shipped via MRW and DHL. If you place your order at our BRA store Monday through Thursday before 16h, you will receive your order the following business day (within 24h). If you place your order after 16h, you will receive it one additional day later, within 48h.

If you place your order on Friday afternoon or over the weekend, your delivery will arrive on Tuesday (if that day falls on a public holiday, it will be delivered on the next business day).

For orders shipping to the Balearic Islands, deliveries are handled by Tipsa and take 4 to 5 business days to arrive.

For orders to Germany, Austria,  Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia,  Slovakia, Slovenia, Finland,  France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Romania, and Sweden, we ship them via GLS and DHL.

6.1 Home delivery

Standard shipping

Standard shipping to mainland Spain, the Balearic Islands, and mainland Portugal:  Shipping is free for orders over 30 euros. For purchases totaling less than that amount, a 4 euro shipping fee will be applied. Delivery is always available to mainland Spain and the Balearic Islands.

Standard shipping in Germany, Austria,  Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland,  France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Romania, and Sweden: Shipping costs between 8,90 euros and 24,90 euros depending on the country, and will be displayed at checkout in your shopping cart.

The address provided by the customer may be a private residence, workplace, or any other specified address. The billing address and shipping address do not need to match.

Bulky item shipping

On our website, we have a range of bulky products, including multi-piece cookware sets that you can view. here.

For bulky products, we offer free shipping within Peninsular Spain, the Balearic Islands, and Portugal. 

Shipping costs for bulky items to other destinations are as follows:

Germany: (19,99€)
EU Zone 1: (24,99€) → Austria, Belgium, Czech Republic, Denmark, France, Luxembourg, the Netherlands, and Poland
EU Zone 2: (34,99€) → Bulgaria, Croatia, Estonia, Hungary, Greece, Ireland, Latvia, Lithuania, Romania, Slovakia, and Slovenia
EU Zone 3: (49,99€) → Sweden and Finland
If you purchase a bulky item along with another product from our store, shipping costs will be calculated by adding the standard shipping rate and the specific rate for bulky product shipments.  

This type of bulky product is not eligible for pickup point delivery

6.2  Is package delivery always made to the specified address?

Delivery is normally made directly to the address you have provided, but as this service is operated by an external third-party carrier, their contract terms specify that standard delivery consists of dropping off the package at the building entrance or street-level access point for the listed address. The courier will make an attempt to deliver to your full residential address, but if no one is present to accept delivery or delivery cannot be completed for any reason, the carrier will leave the package at a designated Service Point and notify the customer to pick up their order from that pickup location.

In accordance with Law 15/2009 of November 11, governing land freight transport contracts (Articles 33 and 36), and the general terms and conditions of transport companies, carriers are not required to bring packages up to the recipient's floor, home, or business premises if obstacles are present such as a lack of elevator, excessive weight or size of the parcel, or other property characteristics that hinder direct delivery. In these cases, the carrier may leave the package at street level, in the building lobby, or offer an alternative delivery option (pickup point, local branch, etc.).
If the customer requires a special delivery service (floor delivery, in-person hand delivery inside the home, etc.), they will be responsible for an additional cost per the shipping company's published rates.

There are various procedures for processing returns and withdrawal requests. Below, we will describe the characteristics of each of these processes, as well as their associated costs and terms.

• Return: in case of damage or defect.
• Cancellation: by customer decision

All products being returned must be properly packaged, preferably in their original packaging.

7.1 Exchange and Return Conditions

If you have questions about the size you selected once your order arrives, or if you decide to return the product for any reason, please contact us via email (store@cocinaconbra.com).

You can return any product within a 30-day period, as long as:

- Items being returned must be unused, and must retain their original packaging or packaging of equivalent specifications that ensures adequate protection of the item during transit.  
- Items being returned cannot be shipped loose; they must be placed inside a shipping box and very well protected. Products can be returned inside the same Bra box either the one they were sent in, or any other one.

If you do not follow these requirements, we will be unable to accept your return and will send back any items that do not meet the conditions specified above. The cost of this return shipment will be the responsibility of the customer.

Once you confirm to us that the product is unused and in perfect condition, we will send you the link to process your return.

After we receive your return and the warehouse gives us the go-ahead, we will process your refund as soon as possible (in any case, within the next 14 calendar days).

Claims and returns for defective products

If an item is defective or damaged, you may submit a written claim to the customer service department at  tienda@cocinaconbra.com.

To do this, we need:

• A description of the defect or how it originated;
• 2-4 relevant images showing the defect.   The defect must be clearly visible on screen.

Cook with BRA will cover the cost of returning defective products.

7.2 Withdrawal Conditions

7.2.1 Right of withdrawal

If you are entering into this contract as a consumer and user, you have the right to withdraw from this agreement within a period of fourteen (14) calendar days without being required to provide any justification. 

The withdrawal period will expire fourteen (14) calendar days from the delivery of the purchased product, starting on the day you or a third party designated by you (other than the carrier) takes physical possession of the goods, or, if the items making up your order are delivered separately, fourteen (14) calendar days from the day you or a third party designated by you (other than the carrier) takes physical possession of the last of those goods. 

To exercise your right of withdrawal, you must explicitly notify ISOGONA in writing, either by post to the address (43800) Valls - Tarragona, calle Basters nº 4, or by writing to the email address "tienda@cocinaconbra.com, stating their unambiguous decision to withdraw from the contract.

To exercise your right of withdrawal, you may use the model withdrawal form included as an Annex at the end of these Terms, though its use is not mandatory. To meet the withdrawal deadline, it is sufficient that you send the communication regarding your exercise of this right before the relevant deadline has passed. 

7.2.2 Consequences of withdrawal

Once the return withdrawal has been formalized and the item is returned properly packaged, preferably in its original packaging, we will process the purchase price refund as quickly as possible, and in all cases within fourteen (14) calendar days following receipt of the returned item.

We will process this refund using the same payment method you used for your original transaction, unless you notify us otherwise. If you wish to use a different payment method for the refund, you must explicitly specify your preferred new payout method in your cancellation request. You will not incur any fees or costs as a result of this refund.

Notwithstanding the above, we may withhold the refund until we have received the goods, or until you have provided proof of their return, whichever condition is met first. 

7.2.3. Returned product status

You are entitled to inspect and examine the item in the same way you would in a physical store. This includes opening the packaging and testing the product (without using it) to verify its nature, features, and functionality.
However, you will be liable for any reduction in the value of the goods resulting from handling that goes beyond what is necessary to establish the nature, characteristics, and operation of the goods.

Examples of acceptable use (no depreciation)

• Open the packaging to inspect the item.
• Place the product on top of an induction cooktop only to check if it inducts properly.
• Turn on and verify the basic functionality of a household appliance.
• Check the item's dimensions or color.

Usage examples that can cause depreciation

• Use a product for cooking, or for contact with food.
• Run an appliance continuously for several days.
• Damage, scratch, or degrade the product beyond the scope of a reasonable inspection.
• Unnecessarily removing warranty labels or seals.

If there are any disruptions to your order shipment, or if the products you ordered are no longer in stock, you will be notified immediately, and a refund will be processed for the out-of-stock item(s). ISOGONA will issue the corresponding refund without undue delay, and in all cases, within fourteen (14) calendar days. Refunds will be processed using the same payment method used for the original purchase. In-store stock availability data displayed on our website is intended to be accurate, but is provided for reference only and may vary based on in-store sales activity.

The legal warranty provided is established in Royal Legislative Decree 1/2007 of November 16, which approves the consolidated text of the General Law for the Protection of Consumers and Users.

The term of this warranty is three (3) years from the date the product is received at the address designated for this purpose, for all products purchased on or after January 1, 2022. Products purchased before January 1, 2022 have a two (2) year warranty period.

The warranty covers potential manufacturing defects, and DOES NOT cover defects resulting from product misuse, defects arising from improper or inadequate use, or damage caused by impacts.

Consumers have fourteen days from the date they receive the product to notify the seller of any potential visual defect or issue, which must be reported via the following email: tienda@cocinaconbra.com. Any potential defective products covered by this warranty will be received, repaired and/or replaced free of charge, and returned to the buyer at no cost whatsoever.

For any questions, suggestions, inquiries, or complaints regarding the online store, you may contact our Customer Service team through any of the following channels: 

• Email tienda@cocinaconbra.com.
• Postal mail to the following address: Customer Service, ISOGONA, SL., (43800) Valls - Tarragona, 4 Basters Street.

ISOGONA's online sales Customer Service team will address and respond to your claim as quickly as possible. The service is available Monday to Friday from 9.00 h to 18.00 h, and in all cases, a response will be provided within a maximum period of one month.

ISOGONA’s fulfillment of all or any portion of its obligations will be suspended in the event that an unforeseen circumstance or force majeure occurs that prevents or delays such performance. These events include, but are not limited to: war, riots, insurrection, civil unrest, strikes of any kind, and supply disruptions not attributable to ISOGONA. ISOGONA will notify the customer if a case of unforeseen circumstance or force majeure arises within seven (7) days of the event occurring. If this suspension continues for longer than a fifteen (15) day period, the customer will have the right to cancel the ongoing order, and a refund will be issued under the terms outlined in section 6 of these General Purchase Terms and Conditions.

These General Purchase Terms and Conditions are governed by Spanish law. The Consolidated Text of the General Law for the Protection of Consumers and Users applies to all matters not expressly outlined in this contract.

The European Commission offers a platform for alternative dispute resolution, which can be accessed at: http://ec.europa.eu/consumers/odr/

ISOGONA is not affiliated with any association or organization that provides an out-of-court dispute resolution system.

 

If you would like to download the withdrawal form, you can do so here: Withdrawal form.