Contract Conditions for purchasing from www.cocinaconbra.com
These General Conditions of Contract for Purchasers regulate the use of the website www.cocinaconbra.com (endavant “The Website”) that they see and advertise products under the name “BRA”, which is a national registered trademark no. . 1,206,463 and international no. 537,291, valid and owned by the company ISOGONA, SL (under “ISOGONA”), with registered office at (43800) Valls - Tarragona, Basters street no. 4, provided with CIF B60184843.
The use of the website or the execution of an order through it implies full acceptance of the “General Conditions of Contract” described here, with respect to which ISOGONA reserves the right to unilateral modification at any time, in any case. applicable conditions in force at all times that are published on the website.
1. SCOPE OF THE CONTRACT
On this website and/or on this website you are committed to:
- Please use this website only for consultation and/or legally valid orders.
- Do not make false or fraudulent orders. If it is reasonable to consider that a command of this nature has been issued, we will be authorized to cancel it and inform the relevant authorities.
- By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts, especially for the purchases you access through the website.
2. AVAILABILITY AND LIMIT OF THE SERVICE
The articles offered through this website are only available for sending to Peninsular Spain, the Balearic Islands, Germany, Austria, Belgium, Bulgaria, the Czech Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland, France , Grècia, Hongria, Ireland, Latvia, Lithuania, Luxemburg, Països Baixos, Polònia, Portugal, Romania and Suècia.
For security reasons, purchases exceeding €3,000 or more than 50 items per order cannot be made.
3. PLACE AN COMMAND
To place an order, you must follow the online purchase procedure and click on "Buy now" to complete the order. After you arrive, an email accusing you of your order (the "Command Confirmation") appears. However, we will inform you via electronic mail that the product is being shipped (the "Shipping Confirmation").
The prices applicable to the products are indicated at all times on the website and the date of the order. The prices appear in detail for each article and include VAT (Impost sobre Valor Afegit). The amount of shipping charges is indicated to the customer in a detailed manner at the time the order is placed.
Acceptable payment methods: Purchases can be paid with a credit card or debit card or with Paypal. In any case, the selection of the payment method is carried out during the purchase process on the corresponding screen without additional cost.
The client must notify ISOGONA, if he finds any incorrect or fraudulent charge to the card used for the purchases, using electronic mail or via telephone, in the shortest possible time so that he can carry out the opportune procedures. The providers or issuers of payment certificates may adopt anti-fraud measures that entail the protection of a certain type of operations. ISOGONA is not responsible for the application of these types of security policies.
All orders to Peninsular Spain and Portugal are carried out using MRW and DHL. If you make the purchase from our BRA store of dilluns before 4pm, the order will be returned at the end of the next working day (within 24 hours). In case of fer the order after 16h, the return will passat one more day, after 48h.
In the case of fer, the order will arrive in the afternoon or during the weekend, arriving on Tuesday (in case it is a holiday it will be on the following working day).
In the case of travelers to the Balearic Islands, the flights are carried out using Tipsa and must arrive in 4 to 5 business days.
In the case of orders to Germany, Austria, Belgium, Bulgaria, Txeca Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland, France, Greece, Hongria, Ireland, Latvia, Lithuania, Luxemburg, Low Countries, Poland, Romania i Sweden els realitzem mitjançant GLS i DHL.
6.1 Home delivery
Standard shipping to Peninsular Spain, the Balearic Islands and Portugal : Shipping is free for orders over 30 euros of purchase. In the case of a purchase of a lower amount, a transport cost of 4 euros will apply. The coverage will always be to mainland Spain or the Balearic Islands.
Standard shipping to Germany, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland, France, Greece, Hongria, Ireland, Latvia, Lithuania, Luxembourg, Low Countries, Poland, Romania and Sweden: Shipping costs between 8.90 euros to 24.90 euros depending on the country and will be shown upon completion of the order in the shopping cart.
The address indicated for the client may be a private address, a business address or any other address that is indicated. Do not think that the billing address and the shipping address coincide.
6.2 Incidents to illumination
In cases where the shipment is not possible due to the absence of the recipient, the transport agency will leave an indicative note and will attempt to contact the recipient by telephone. After two (2) failed attempts, it is the client who will have to contact the transportation agency for the lliurament.
7. CANVIS, RETURNS I DESISTIMENT
There are different procedures for making returns and withdrawals. Next, we describe the characteristics of cadascun, along with its costs and conditions.
- Returned: in case of defect or defect.
- Withdrawal: per decision of the client.
All products that are to be returned must be carefully packaged if possible in their original packaging.
7.1 Conditions of Canvi and Return
You may return any product within 30 days, as long as it has not been used and has its original packaging. The product must be returned to the transport company protected by a box (it may be the BRA transport box or another, but the product cannot be shipped directly to the carrier).
For returns to Peninsular Spain and the Balearic Islands, we must contact the transport agency to collect the product at no cost to the customer.
For returns outside Spain, please return the product at this address: Cuina amb Bra, Josep Comas i Solà 19A, 08243 Manresa (Spain). We can also transfer the pickup to the client's control.
The amount of the refund is made using the same payment method that you use to make the purchase or using a decompressed value (sense of expiration date).
Can I exchange any of the returned products for another purpose? In case of return with a change, it will be handled with a return and the amount of the product will be refunded if it is repossessed and it is confirmed to our store. The new product can be purchased at any time you place a new order.
7.2 Conditions of Withdrawal
7.2.1 Right of withdrawal
If you are contracted with a consumer and user, you have the right to withdraw from this contract within a period of fourteen (14) natural days without the need for justification.
The withdrawal period will expire fourteen (14) calendar days from the date of shipment of the purchased product, from the day on which you or a third party you indicate, other than the carrier, will acquire the material possession of the goods or in the event that The goods that make up the order are sent separately, on fourteen (14) calendar days of the day that you or a third party you indicate, different from the carrier, will acquire the material possession of the last of these goods.
To exercise the right of withdrawal, you must notify ISOGONA expressly in writing, by postal mail to the address, (43800) Valls - Tarragona, Basters street núm. 4, or write to the email " email@example.com ", stating that you have unequivocally decided to withdraw from the contract.
To withdraw, you may use the model withdrawal form that appears in the Annex at the end of these Conditions, since your registration is not obligatory. To comply with the term of withdrawal, it has been proven that the communication relating to the exercise per part of this dret was still sent has not passed the corresponding term.
7.2.2 Conseqüències of withdrawal
Formalize the withdrawal and return the item of packaging, if possible in its original packaging, and proceed with the refund of the price in the shortest possible term, and in all cases, within the fourteen (14) following calendar days.
We will proceed to carry out this refund using the payment method used by you for the initial transaction, provided that the opposite is indicated, for which purpose it will be necessary to expressly detail in the withdrawal the new payment method through which you withdraw that realitzem returned it. You will not incur any expense charges as a result of the refund.
However, we may retain the refund if we have returned the benefits, or if we have submitted proof of the refund, according to which condition is first compleixi.
8. PRODUCT AVAILABILITY
If there are incidents regarding your supply or if there are no products left in stock, you will be informed immediately and a refund of the import of the product or products in stock will proceed. ISOGONA will refund the corresponding import without any undue delays and, in any case, they will confirm that they have transferred fourteen (14) natural days. The refund is due for half of the payment and what is going to be paid. The physical stock availability details that are reflected on our website are intended to be exact but are indicative and may vary depending on purchases.
9. LEGAL WARRANTY OF THE PRODUCTS PURCHASED
The legal guarantee offered is the one established by Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the defense of consumers and users.
The term of this warranty is three (3) years from the date of receipt of the product to the address indicated to this effect for the products purchased as of January 1, 2022. The products purchased are void. Starting on January 1, 2022, they have a two (2) year warranty period.
The warranty covers possible manufacturing defects, and DOES NOT cover defects arising from a defective product, nor any damage caused by defects.
The consumer has two (2) months from receipt of the product to notify a possible defect to the seller, who will notify the following e-mail: firstname.lastname@example.org . Possible defective products covered by this warranty will be received, repaired and/or replaced without delay, and returned to the buyer without charge.
10. CUSTOMER SERVICE
For any doubt, suggestion, query or complaint about the online store, you can contact the Customer Service, for the following mitjans:
- Email email@example.com.
- Postal mail to the following address: Customer Service, ISOGONA, SL., (43800) Valls - Tarragona, Basters street núm. 4.
ISOGONA's online sales Customer Service will attend and donate the response to your complaint with the greatest possible assistance, will be available from Monday to Sunday from 9:00 a.m. to 6:00 p.m., and in all cases the response will be donated at the end of the day. maximum of one month.
11. FORÇA MAJOR
The compliance by ISOGONA of the totality or part of the six obligations will be suspended in the event that a case of fortuït or force major occurs that prevents or hinders the compliance. They will be considered as such, in particular, since this list remained limiting: war, riots, insurrection, social unrest, the vagues of what are natural and the supply problems not attributable to ISOGONA. ISOGONA will inform the client of the occurrence, if necessary, of any chance or force within the set (7) days after the occurrence. In the event that this suspension is prolonged beyond a term of fifteen (15) days, the client will have the possibility of rescinding the order in course and will proceed to call for its reimbursement in the conditions provided for in point 6 of these presents. General Purchase Conditions.
12. APPLICABLE LAW AND JURIDISCCIÓ
These General Purchase Conditions are subject to Spanish legislation. It is applicable (Text of the General Law for the Defense of Consumers and Users) in all areas that are not provided for in this contract.
The European Commission offers a platform for alternative dispute resolution, which can be accessed from: http://ec.europa.eu/consumers/odr/
ISOGONA is not a member of any association or organization that offers an extrajudicial conflict resolution system.
If you wish to download the withdrawal form, you can do so here: Withdrawal form .