Contract conditions

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Contract conditions for purchases at www.cocinaconbra.com

These general conditions of contract for Buyers regulate the use of the web www.cocinaconbra.com (from "The Web") that sells and advertises products under the name "BRA", which is a national registered trademark No. 1,206,463 and international number 537,291, current and owned by the company Isògona, SL (Des d'ara "Isògona"), with registered office at (43800) Valls - Tarragona, Carrer Basters nº 4, provided with CIF B60184843.

The use of the web page or the realization of an order through the mateixa implies the full acceptance of the "general contracting conditions" described here, regarding which Isògona reserves the right to unilateral modification at any time, The applicable conditions in force at all times what is trobin published on the web site.

1. SCOPE OF THE CONTRACT.

To the fer ús d'aquesta pàgina web and / or carry out commands through the mateixa vostè is committed to:

You use this web page only to make legally valid inquiries and/or commands.
Do not carry out false or fraudulent orders. If it is reasonable to consider that there is a command of this nature, we will be authorized to cancel and inform the pertinent authorities.
Facilitate the use of electronic mail, postal address and other contact details in a true and exact manner. Així mateix, expressly consent that we can obtain this information by contacting us with you if you are (see Privacy Policy section). If you do not provide all the information you need, we will not be able to complete the seva command.
When making an order through this web page, you declare that you are over 18 years old and have the legal capacity to enter into contracts, especially for the purchases that you access through the web page.


2. AVAILABILITY AND LIMIT OF THE SERVICE.

The articles that are offered through this web page are only available for shipment to mainland Spain and the Balearic Islands.

For security reasons, they cannot make purchases of more than €3,000 or more than 50 items per order.

3.MAKE AN ORDER.

To make an order, you will have to follow the online purchase procedure and click "Buy" to complete the order. Després d'això, rebrà an electronic mail accusant rebut de la seva comanda (the "Confirmació de la Comanda"). Així mateix, l'informarem mitjançant correu electroniconic que el producto està sent enviat (the "Confirmació d'Enviament").

4. PREU.

The prices applicable to the products are indicated at any time on the website in the order data. The prices appear in detail in each article and include VAT (Impost sobre Valor Afegit). The import of the shipping costs is indicated to the client in a broken down way at the moment in which the order is made.


5. PAYMENT.

Mitjans de pagoment admesos: You buy them and you can pay with a credit card or a debit card or with Paypal. In any case, the choice of the payment method is made during the purchase process to the corresponding screen without additional cost. The client must notify Isògona, if any, of any indegut or fraudulent charge to the card used for purchases, using electronic mail or by telephone, in the shortest term possible so that it can carry out the appropriate procedures. The providers or issuers of payment mitigations may adopt anti-frau measures that entail the rebuig of cert typus d'operacions. Isògona is not responsible for the application of this type of security policy.

6.LLIURAMENT.

Totes commands them to Peninsular Spain els realitzem mitjançant MRW. If you make the purchase at our store BRA from Monday to Friday before 4:00 p.m., you will receive the order at the end of the second business day (within 24 hours). In case of carrying out the order after 4:00 p.m., the rebrà will pass one day more, within 48 hours. In the case of carrying out the order on Sunday afternoon or during the weekend, it will arrive on Tuesdays (in case of being a festival, it will be Monday on the second working day). In the case of orders to the Balearic Islands, shipments are made with Tipsa and are expected to arrive between 4 and 5 business days.
6.1 Home delivery: Standard delivery: Shipments are free for orders over 30 euros of purchase. In case of making a lower import purchase, a transport cost of 4 euros will apply. The lliurament will always be to peninsular Spain or the Balearic Islands. The address indicated by the client may be a private address, a work place or any other address that is indicated. It does not seem that the billing address and the shipping address coincide.
6.2 Incidents in the delivery: In case it is not possible to carry out the delivery due to lack of interest, the transport agency will leave an indicative note and will try to contact the recipient by phone. After two (2) failed attempts, it is the client who will have to contact the transport agency to proceed with the clearance.

7. CANVIS, RETURNS AND WITHDRAWAL

7.2 Conditions of Withdrawal:

7.2.1.- Right of withdrawal: If you are contracted as a consumer and user, you have the right to withdraw from this contract within a term of fourteen (14) natural days without the need for justification.

The term of withdrawal will expire after fourteen (14) calendar days from the date on which the product is purchased, from the day on which you or a third party indicated by you, different from the carrier, will acquire the material possession of the goods or in case that the benefits that make up the seva comanda is lliurin per separate, als fourteen (14) dies naturals of the day that you or a third party per vostè indicates, different from the carrier, will acquire the material possession of the last of these bens.

To exercise the right of withdrawal, you will have to notify expressly in writing to Isògona, by postal mail to address, (43800) Valls - Tarragona, Carrer Basters nº 4, or by writing to the electronic mail "tienda@cocinaconbra.com ", manifestant made an unequivocal decision to withdraw from the contract.

To withdraw, you may use the model withdrawal form that appears in the Annex to the end of these Conditions, considering that your use is not mandatory. In order to comply with the withdrawal term, it is known that the communication regarding the exercise of the seva band d'aquest dret continued to be sent to the corresponding terminus.

7.2.2. Consequences of withdrawal: Formalize the withdrawal and return the item properly packaged, if it is in its original packaging, the price will be returned as soon as possible, and in all cases, within fourteen (14) dies naturals seguents.

We will proceed to carry out the reimbursement using the payment method paid for you for the initial transaction, taking that you indicate the contrary, but for which you will have to expressly detail in your withdrawal the payment method through which you desitja that we made the return. You will not incur in cap despesa as a consequence of the reimbursement.

Notwithstanding the foregoing, we may withhold the reimbursement fins haver rebut els béns, or fins que vostè hagi presentet a proof of the devolució dels mateixos, according to which condition is complex first.

8.AVAILABILITY OF THE PRODUCTS.

If there are any incidents regarding your supply or if there are no products left in stock, you will be informed immediately and the import of the product or products out of stock will be reimbursed. Isògona will reimburse the corresponding import without delays indegudes and, in any cases, abans que hagin transcorregut fourteen (14) dies naturals. Reimbursement is made by means of payment with which it is going to be paid. The data of availability of stock in physical store that is reflected in our web page try to be exact but they are indicative and may vary depending on the purchases.

9. LEGAL GUARANTEE OF THE PRODUCTS ACQUIRITS.

The legal guarantee offered is the one established in Royal Decree Legislation 1/2007, of November 16, which approves the text of the General Law for the Defense of Consumers and Users.

The term of this guarantee is three (3) years from the date of receipt of the product to the address indicated for this purpose, and covers possible manufacturing defects, and DOES NOT cover defects derived from a malfunction. ús de l' producte, nor els derivats d'un ús improper or inadequate, nor els danys causats per cops.

The consumer has two (2) months to count from the receipt of the product to notify a possible defect to the vendor, who will notify the following e-mail: tienda@cocinaconbra.com. The possible defective products covered by this guarantee will be refunds, repairs and / or replacements without despeses, and returned to the buyer without cap càrrec.

10. CUSTOMER SERVICE.

For any questions, suggestions, queries or complaints about the online store, please contact the Customer Service Service, for any of the following:

Electronic mail Tienda@cocinaconbra.com.
Postal address to the following address: Atenció a l'Client, Isògona, SL., (43800) Valls - Tarragona, Carrer Basters nº 4.
The Isògona Online Sales Customer Service will attend and donate in response to the claim as soon as possible, it will be available from Monday to Sunday from 9:00 a.m. to 6:00 p.m., and in all cases the answer is to donate at the maximum term of one month.

11. FORCE MAJOR

The compliment per Isògona of the totality or part of the seves obligations will be suspended in the event that a fortuït or força major event occurs that prevents or delays the compliment. They will be considered as such, in particular, since this list continues to be limiting: the war, the riots, the insurrection, the social disturbances, the vagaries of any nature and the supply problems not attributable to Isògona. Isògona will inform the client of the concurrence, if it escapes, of cas fortuït or força major dins dels set (7) days after the seva ocurrència. In the case in which this suspension is prolonged beyond a term of fifteen (15) days, the client will have the possibility of rescinding the current order and will proceed to return the refund under the conditions provided in point 6 of these General Conditions of Purchase.


12. APPLICABLE LAW AND JURISDICTION.

The present General Conditions of Purchase are subject to Spanish legislation. Sent applicable (Text Refós de la Llei General per a la Defensa dels Consumidors i Usuaris) in all that is not foreseen in this contract. The European Commission offers a platform for alternative dispute resolution, which can be accessed from: http://ec.europa.eu/consumers/odr/ Isògona, is not a member of the association and organization that offers a extrajudicial conflict resolution system.

If you have downloaded the withdrawal form, please click here: Withdrawal Form .