Contract conditions

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Contract conditions for purchases at

These General Conditions of Contracting of Purchases regulate the use of the website (in Spanish, “The website”) that markets and advertises products under the name “BRA”, which is national registered trademark no. 1,206,463 and international 537,291. , current and property of the company ISOGONA, SL (hereinafter “ISOGONA”), with registered office at (43800) Valls - Tarragona, rúa Basters nº 4, provided with CIF B60184843.

The use of the website or the placing of an order through it implies full acceptance of the “General Conditions of Contract” described here, with respect to the terms ISOGONA reserves the right to modify unilaterally at any time, subject to application of the conditions in force at any time. as published. on a web page.


By using this website and/or placing orders through it, you agree:

  • Use this website only to make inquiries and/or legally valid orders.
  • Do not place any false or fraudulent orders. If it can reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the competent authorities.
  • Please provide us with your email address, postal address and other contact information truthfully and accurately. Likewise, you expressly accept that we can use this information to contact you if necessary ( see Privacy Policy section ). If you do not provide us with all the information we need, we will not be able to process your request.
  • By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts, especially for purchases accessed through the website.


The items offered through this website are only available for shipping to mainland Spain, Balearic Islands, Germany, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania and Sweden.

For security reasons, purchases of more than €3,000 or more than 50 items per order cannot be made.


To place an order, you will have to follow the online purchase procedure and click on "Buy now" to complete the order. After this, you will receive an email confirming receipt of your order (a "Order Confirmation"). Additionally, we will inform you by email that the product is about to be shipped (a "Shipping Confirmation").


The prices applicable to the products are indicated at all times on the website in the order data. The prices are detailed in each item and include the IVE. (Impost on or Deceived Value). Or amount two shipping costs, indicate to the customer in detail the moment in which it is made or ordered.


Accepted payment methods: Purchases can be paid with a credit or debit card or through Paypal. In this case, the choice of payment method is made during the purchase process on the corresponding screen at an additional cost.

The customer must notify ISOGONA, if applicable, of any improper or fraudulent charge on the card used for purchases, by email or telephone, in as little time as possible so that the appropriate procedures can be carried out. The providers or issuers of payment methods may adopt anti-fraud measures that involve the approval of certain types of operations. ISOGONA is not responsible for the application of these types of security policies.


All orders to Peninsular Spain and Portugal are made through MRW and DHL. If you make your purchase in our BRA store from Monday to Thursday before 4:00 p.m., you will receive your order the next business day (within 24 hours). It is placed or ordered after 4:00 p.m., it will be received after one more day, within a period of 48 hours.

The order is placed or delivered in the afternoon or during the weekend, on Saturday or Tuesday (if it is a holiday, it will be delivered on the next business day).

In the case of orders destined for the Balearic Islands, shipments are made through Tipsa and take 4 to 5 business days to arrive.

For orders to Germany, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania and Sweden. via GLS and DHL.

6.1 Home delivery

Standard shipping in mainland Spain, the Balearic Islands and mainland Portugal : Free shipping for orders over 30 euros of purchase. If you make a purchase of a lower amount, a transport cost of 4 euros will apply. Delivery will always be in mainland Spain or the Balearic Islands.

Standard shipping in Germany, Austria, Belgium, Bulgaria, Czech Republic, Croatia, Denmark, Estonia, Slovakia, Slovenia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Romania and Sweden: Expenses shipping between 8.90 euros and 24.90 euros depending on the country and will appear after completing the order in the shopping cart.

The address indicated by the client may be a private home, a place of work or another address indicated. It is not necessary for the billing address and the shipping address to match.

6.2 Delivery incidents

If delivery is not possible due to the absence of the recipient, the transport agency will leave an indicative note and will attempt to contact the recipient by telephone. After two (2) failed attempts, the customer must contact the transportation agency to proceed with delivery.


There are different procedures for making returns and withdrawals. Next, we will describe the characteristics of each of them, as well as their costs and conditions.

  • Return: in case of defect or defect.
  • Withdrawal: by client's decision.

All products to be returned must be properly packaged, if possible in their original packaging.

7.1 Exchange and return conditions

If you have doubts about the correct size or for any reason you decide to return the product, please contact us by email ( ).

You can return the product within 30 days, as long as it has not been used or in its original packaging. The returned product must be delivered to a protected transport company in the box (it may be to the BRA or other transport box, but the product cannot be delivered directly to the carrier).

For returns in Peninsular Spain and the Balearic Islands, please contact the transport agency to collect the product safely for the customer.
For returns outside of Spain, we must receive the product in this address: Cocina con Bra, Josep Comas i Solà 19A, 08243 Manresa (Spain). We can also charge on behalf of the client.

The refund amount will be made through the same payment method that you used to make the purchase or through a discount voucher (without expiration date).

Can I exchange two products received for another? If you want to make an exchange, it will be handled as a return and the amount of the product will be returned once it has been received and reviewed in our warehouse. The new product can be purchased on the shelf at any time by placing a new order.

7.2 Withdrawal conditions

7.2.1 Right of withdrawal

If you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of fourteen (14) calendar days without justification.

The withdrawal period will expire fourteen (14) calendar days counted from the delivery of the purchased product, from the day on which you or a third party indicated by you, other than the carrier, acquires material possession of the goods or, in case of you The goods that make up your order are delivered separately, fourteen (14) calendar days from the day on which you or a third party indicated by you, other than the carrier, acquires material possession of the last goods.

To exercise the right of withdrawal, you must expressly communicate it in writing to ISOGONA, either by postal mail to enderezo, (43800) Valls - Tarragona, rúa Basters nº 4, or by writing to or email “ ”, indicating to your unequivocal decision to withdraw from the contract.

To withdraw, you may use the model withdrawal form that appears as Annex to the end of these Conditions, even though it is not obligatory or of use. To comply with the withdrawal period, it is important that the communication relating to the exercise of this right is sent before the corresponding period expires.

7.2.2 Consequences of withdrawal

Once the withdrawal has been formalized and the item has been properly packaged, it is possible in its original packaging to proceed with the return of the price as soon as possible and, in any case, within fourteen (14) calendar days.

We will proceed to make the refund using the same payment method used by you for the initial transaction, unless you tell us otherwise, for which you must expressly detail the new payment method by which you wish us to make the refund. . No charges will be incurred as a result of the refund.

Notwithstanding the foregoing, we may withhold the refund until we receive the goods, or until you present or substantiate your return, depending on the condition that is met first.


In the event of incidents regarding your supply or if there are no products in stock, you will be informed immediately and the amount of the product or products out of stock will be refunded. ISOGONA will refund the corresponding amount without undue delay and, in any case, before fourteen (14) calendar days have elapsed. Or refund fee by the same payment method as above. The physical store stock availability data reflected on our website is intended to be exact but is indicative and may vary depending on purchases.


The legal guarantee offered is established in Royal Legislative Decree 1/2007, dated November 16, which approves the consolidated text of the General Law for the defense of consumers and users.

The period of this warranty is three (3) years from the date of receipt of the product not indicated for this purpose for products purchased after January 1, 2022. Products purchased before January 1, 2022 have a dous warranty period (2). ) years.

The warranty covers possible manufacturing defects, and DOES NOT cover defects resulting from misuse of the product, nor any resulting from improper or inappropriate use, nor damage caused by impacts.

The consumer has two (2) months from receipt of the product to notify the seller of a possible defect, which will be notified through the following email: . Possible defective products covered by this warranty will be received, repaired and/or replaced free of charge and returned to the buyer free of charge.


For any doubts, replacements, questions or queries about online stores, you can contact Customer Service by any of the following means:

  • Email .
  • Postal mail to the following address: Customer Service, ISOGONA, SL., (43800) Valls - Tarragona, rúa Basters nº 4.

The ISOGONA online sales Customer Service will attend and respond to your complaint as quickly as possible, it will be available from Monday to Friday from 9:00 a.m. to 6:00 p.m., and in any case a response will be given within a maximum period. . dun month.


The fulfillment by ISOGONA of all or part of its obligations will be suspended in the event of an unforeseen event or force maior that prevents or delays its fulfillment. They will be considered as such, in particular, given that this six-limiting list: wars, riots, insurrections, social unrest, chaos of nature and supply problems not attributable to ISOGONA. ISOGONA will inform the client of the event, in the event of a fortuitous or force maior event, within seven (7) days from its occurrence. In the event that this suspension extends beyond the period of fifteen (15) days, the customer will then have the possibility of canceling the order in progress and will then proceed to return it under the conditions provided in point 6 of these Purchase Orders. Conditions.


These General Conditions of Purchase are subject to Spanish legislation. Being applicable (Consolidated Text of the General Law of Defense of Consumers and Users) in everything or not provided for in this contract.

The European Commission offers a platform for alternative dispute resolution, which can be accessed from:

ISOGONA is not a member of any association or organization that offers an extrajudicial dispute resolution system.

If you want to download the download form, you can do it here: Download form .