Contract conditions for purchase at www.cocinaconbra.com
These General Contract Conditions for purchases regulate the use of the website www.cocinaconbra.com (hereinafter "or website") that sells and advertises products under the name "BRA", which is a national registered trademark No. 1,206. 463 and international number 537.291, currently owned by the company ISOGONA, SL (before "ISOGONA"), with registered office at (43800) Valls - Tarragona, rúa Basters nº 4, with CIF B60184843.
The use of the website or the completion of an order through the implies full acceptance of the "General Conditions of Contract" described herein, with respect to those ISOGONA reserves or is subject to unilateral modifications at any time, the applicable conditions being in force at all times. as published. on a web page.
1. SCOPE OF THE CONTRACT.
By using this website and/or placing orders through it, you agree to:
Please use this website only to make inquiries and/or legally valid orders.
Do not place any false or fraudulent orders. If it could reasonably be considered that an order of these characteristics has been fixed, we will be authorized to cancel it and we will inform the competent authorities.
By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts, especially for purchases that are accessed through the website.
2. AVAILABILITY AND LIMITATION OF THE SERVICE.
The items offered through this website are only available for shipment to mainland Spain and the Balearic Islands.
For security reasons, purchases over €3,000 cannot be made for more than 50 items per order.
3. MAKE AN ORDER.
To place an order, you must follow the online purchase procedure and click "Buy Now" to complete the order. After that, you will receive an email confirming the receipt of your order (a "Order confirmation"). We will also inform you by email that the product is to be shipped (to "Shipping Confirmation").
The prices applicable to the products are indicated at all times on the website at the time of the order. The prices are detailed in each article and include the IVE. (Tax on or Deceived Value). Or amount two shipping costs, indicate to the client of xeito detailed no moment that the order is made.
Accepted payment methods: purchases can be paid with a credit or debit card or through Paypal. In this case, the choice of payment method is made during the purchase process on the corresponding screen at an additional cost.
The client must notify ISOGONA, in any case, of any undue or fraudulent charge on the card used for the purchase, by email or by telephone, as soon as possible so that it can take the appropriate measures. Providers or issuers of means of payment may adopt anti-fraud measures that may prevent certain types of operations. ISOGONA is not responsible for the application of this type of security policy.
All orders to mainland Spain are made through MRW. If you make your purchase at our BRA store from Monday to Thursday before 4:00 p.m., you will receive your order during or next business day (within 24 hours). In case of placing or ordering after 4:00 p.m., we will receive it after one more day, before 48 hours.
In case of placing the order or you will come in the afternoon or during the weekend, it will be on Tuesday (if it is a holiday, it will be delivered on the following business day).
In the case of orders destined for the Balearic Islands, shipments are made through Tipsa and take between 4 and 5 business days to arrive.
6.1 Home delivery:
Standard shipping: or free shipping for orders over 30 euros of purchase. In case of making a purchase of a lower amount, a transport cost of 4 euros will be applied. Delivery will always be in continental Spain or in the Balearic Islands.
Or the address indicated by the client can be a private address, a place of work or another indicated address. The billing and shipping address do not have to coincide.
6.2 Incidents in the delivery: in the event that it is not possible to make the delivery due to the absence of the recipient, the transport agency will leave an indicative note and will try to contact the recipient by phone. After two (2) unsuccessful attempts, the client must contact the transport agency to proceed with the delivery.
7. CHANGES, RETURNS AND WITHDRAWAL.
There are different procedures to make changes, returns and withdrawals. Next, we will describe the characteristics of each one of them, as well as their costs and conditions.
Change: the substitution of a product for another tends to be considered a change.
Return: in case of tare or defect.
Withdrawal: by decision of the client.
All products that will be exchanged or returned must be properly packaged, if possible, not in their original packaging.
7.1 Conditions of exchange and return: if you have doubts about the size of the order or for any other reason you decide to exchange or return the product, contact us by email (email@example.com).
You can change or return calquera product whenever it is not used. After contacting us, we will contact the transportation agency to pick up the product (you can deliver the product, if applicable, in the same box where it was received). No case of an exchange, or carrier that delivers or new elixid product will be or that collects or product that will be returned.
Either money for the exchange or refund (or the difference does not matter in case of exchange for another product of lesser value) made through the same payment method that you used to make the purchase or through a discount voucher (without expiration date) .
7.2 Withdrawal conditions:
7.2.1.- Right of withdrawal: you are contracting as a consumer and user, you have the right to withdraw from this contract within a period of fourteen (14) calendar days without the need for justification.
The withdrawal period will expire fourteen (14) calendar days from the delivery of the purchased product, from the day on which you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in the event that you benefit that make up or are ordered to be delivered separately, fourteen (14) calendar days from the day on which you or a third party indicated by you, who is not a sex or carrier, acquired the material possession of the last wished.
To exercise the right of withdrawal, you must expressly notify ISOGONA in writing, either by mail to (43800) Valls - Tarragona, rúa Basters nº 4, or by writing to or email "firstname.lastname@example.org", indicating your unequivocal decision to withdraw from the contract.
To withdraw it, you can use the withdrawal form model that appears as an annex to the end of these conditions, add that its use is not mandatory. To comply with the withdrawal period, it is sufficient that the communication regarding the exercise of this right by you is sent before the corresponding period has elapsed.
7.2.2. Consequences of the withdrawal: once the withdrawal has been formalized and the item is returned correctly packed, it is possible in its original packaging, to be returned in no less time as possible and, in any case, within two fourteen (14) calendar days.
We will proceed to make said refund using the same means of payment that you used for the initial transaction, unless otherwise indicated or otherwise, for which you must expressly detail your withdrawal or new means of payment through what you want to make a refund. . . No expense will be incurred as a result of the reimbursement.
Notwithstanding the foregoing, we may withhold or refund upon receipt of the goods or upon submission of proof of return, depending on the condition that it is purchased first.
8. AVAILABILITY OF PRODUCTS.
If there are incidents related to your supply or if there are no products in stock, you will be informed immediately and the amount of the product or products out of stock will be refunded. ISOGONA will reimburse the corresponding amount without undue delay and, in any case, before fourteen (14) calendar days have elapsed. A return will be made by the same means of payment as paid. The data on the availability of stock in the physical store that are reflected on our website are intended to be exact but are indicative and may vary depending on the acquisitions.
9. LEGAL GUARANTEE TWO PRODUCTS PURCHASED.
The legal guarantee offered is established in Royal Legislative Decree 1/2007, of November 16, which approves the revised text of the General Law for the Defense of Consumers and Users.
The term of this guarantee is three (3) years from the date of receipt of the product not indicated for this purpose, and covers possible manufacturing defects and DOES NOT cover defects derived from misuse of the product, or derived from improper use. or inadequate, no damage caused by knocks.
The consumer has two (2) months from receipt of the product to notify the seller of a possible defect, which will be notified through the following email: email@example.com. Possible defective products covered by this warranty will be received, repaired and/or replaced free of charge and returned to the buyer free of charge.
10. CUSTOMER SERVICE.
For doubtful calquera, suggestion, query or claim about the online store, you can contact the customer service by calquera two following means:
Send email firstname.lastname@example.org.
Postal mail not following address: Customer Service, ISOGONA, SL., (43800) Valls - Tarragona, rúa Basters nº 4.
The online customer service of ISOGONA will attend and respond to your claim as soon as possible, it will be available from Monday to Friday from 9:00 a.m. to 6:00 p.m. and, in any case, a response will be given within a maximum period of one month.
11. FORCE TO OVERCOME.
Compliance by ISOGONA with all or part of its obligations will be suspended in the event of an act of God or force majeure that prevents or delays compliance. They will be considered as such, in particular, without this list being limiting: war, riots, insurrection, social unrest, riots of a calquera nature and supply problems not attributable to ISOGONA. ISOGONA will inform the client of the occurrence, if not the case, of a fortuitous event or of force majeure within two seven (7) days following its appearance. In the event that the vandita suspension is prolonged beyond a period of fifteen (15) days, or the client will then have the possibility of rescinding the order in progress and will proceed to its reimbursement under the conditions provided in point 6 of these Xerais Purchases. Conditions.
12. APPLICABLE LEI E XURIDISTION.
These General Conditions of Purchase are subject to Spanish law. Be applicable (Consolidated Text of the General Law for the Defense of Consumers and Users) in everything or not provided for in this contract.
The European Commission offers a platform for alternative dispute resolution that can be accessed from: http://ec.europa.eu/consumers/odr/
ISOGONA is not attached to any association or organization that offers an out-of-court dispute resolution system.
If you want to download the withdrawal form, you can do it here: Withdrawal form